Regarding the experience

What can I expect from the Magic City Cup?

You can expect an all-inclusive experience that submerges patrons with fútbol, music, food/beverage, and an overall clash of culture.

Where is the experience located?

The event will take place at DRV PNK Stadium, 1350 NW 55th St, Fort Lauderdale, FL 33309.

Does the experience take place in an indoor or outdoor venue?

The experience will be held in both an indoor and outdoor venue. The main experience will be predominantly outdoors but VIP areas will be experienced throughout both.

Is it COVID secure and safe?

The experience is designed to be COVID safe. You can read the safety measures here

Is there air conditioning?

Air conditioning is present in respective areas. Those to which aren't will be shaded and also have fan capabilities.

**Is the experience accessible for deaf people? **

Yes.

Will there be strobe lights?

No strobe lights will be present.

Will food and beverage be available on site for purchase?

Yes through various vendors that we have allotted through the festival.

Can I take photos or record the experience?

Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.

Are there chairs available? Can I be seated during the experience/exhibition??

Yes, matches will have stadium seating available. Also, there are chairs and stations to rest and relax.

Will restrooms be available on site?

Yes.

Are there vegan or gluten free options available?

Based on vendors we provide.

Regarding the tickets

Can I purchase a ticket at the event?

Yes.

Where can I get tickets?

On the Fever App, available on Google Play and Apple Store

On the Fever website

Are refunds allowed? What is the exchange policy?

Tickets are generally non-refundable. Ticket non-refund terms and conditions are agreed to before purchase. However, under special circumstances, you can contact us and our user support team will process your request. Make sure to include your ticket order number.

Can I transfer my tickets to another person?

Yes, you can transfer your tickets to anyone for free. It is as easy as clicking 'Transfer Tickets' on your ticket on the Fever App. Please contact us for additional help. Make sure to include your ticket order number.

Can I reschedule my tickets to another date/time, or upgrade/downgrade my ticket?

We may be able to help reschedule or exchange your ticket for another date, time or ticket type that has not already sold out. Please contact us for more information. Make sure to include your ticket order number.

What are the official sellers for this experience?

Official tickets for Magic City Cup can only be purchased on Fever. Tickets are not available on any other website or ticketing platform.

I can't find my ticket. What can I do?

You can find your ticket with the QR code in the Fever app, within the Tickets section. If you don't have it installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.

Regarding the access to the event

Do I need to wear a mask?

Not required but if you would like to feel free to do so.

Do I need to arrive at the start of my scheduled session?

It is recommended that you arrive within the time stated on your ticket

What happens if I arrive late?

Access will still be available

Can I bring animals?

No.

**Are service dogs allowed? **

Yes.

Is there an age requirement?

No.

Is there an age requirement?

No, to participate in the event 17+ as a player. Spectators are welcomed of all ages. Drinking is 21+

Is the venue ADA compliant?

No.

Is there parking available?

Yes.

What are the prohibited items at the experience?

Flash photography, anything which may disturb the other patrons.

Are wheelchairs available to rent??

N/a